Privacy Policy

Our postal address is:
Sorbothane, Incorporated
2144 State Route 59, Kent, OH 44240

We can be reached via email at, or you can reach us by telephone at 1-800-838-3906 (U.S. ONLY).

This privacy policy (“Privacy Policy”) sets forth how Sorbothane, Inc. collects, uses and protects the information that you give or provide to us when you visit (the “Site”). Sorbothane, Inc. may change this Privacy Policy from time to time. You should check this page occasionally to see whether any changes to this Privacy Policy have been made. If changes have been made, and if you do not agree with them, you must cease use of the Site and/or not access it. Your continued access to and/or use of the Site after changes have been made to this Privacy Policy indicate your agreement to and acceptance of the changes. This Privacy Policy is effective as 4/27/18 (“Effective Date”).

For each visitor to our Web page, our Web server automatically recognizes only the consumer’s domain name, but not the e-mail address (where possible).

We collect only the domain name and IP address, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, and information volunteered by the consumer to receive a quote from us.

We also aggregate data on submitted contact forms for the purpose of analytical conversion rates, not the information in the form itself.

The information we collect is used to improve the content of our Web page, used to notify consumers about updates to our Web site, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.

If you do not want to receive e-mail from us in the future, please let us know by sending us an e-mail at the above address.

If you supply us with your postal address online, you will only receive the information for which you provided us your address.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address.

Upon request, we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by e-mailing us at the above address.

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

This Website may contain links to other Websites. Sorbothane, Inc. is not responsible for the privacy practices or the content of such Websites. Upon leaving this Website, you are subject to the privacy policy of the new site.

Sorbothane, Inc. is committed to protecting your privacy when you visit When you visit the Site, we may collect personal information from you by which you can be identified, including without limitation your name, email address, and credit card information (“Personal Information”). You may visit our Site without providing Personal Information; however, if you do so, some functionality of the Site may remain unavailable to you.

Our third-party hosting company will also collect additional, non-personally-identifiable information from you (“Non-Personally-Identifiable Information”, together with Personal Information collectively referred to as “Information”), including without limitation the URL you came from, your IP address, your domain name, your browser type, the country and state where your server is located, and the pages that were viewed during your visit to our Site. All Information is kept on a secure server to protect it from disclosure to outside parties.

Personal Information Collected

Sorbothane, Inc. may, without limitation, collect the following Personal Information from you when you visit our Site: name, employer, job title, addresses, email addresses, phone numbers, demographic information, preferences and interests.

Uses of Personal Information Collected

Sorbothane, Inc. collects the Personal Information set forth above to improve the Site and our services, and to provide you with better service. In particular, we may use your Personal Information (and other Information) for the following purposes, without limitation: (i) for sending you updates and useful information about our programs; (ii) for sending you promotional information; (iii) for enhancing the Site’s operations; (iv) for statistical purposes and overall systems administration; (v) for internal record keeping; (vi) to facilitate online giving; (vii) to improve our products and services; (viii) to maintain the integrity of the information and services provided on the Site; and (ix) to customize the Site according to user interests.

Sorbothane, Inc. does not sell or rent your Information to others. Except as set forth herein, and unless required by law, we will not distribute your Personal Information to third parties without your permission.

Security for Personal Information

Sorbothane, Inc. is committed to ensuring that your Personal Information is secure. To prevent unauthorized access or disclosure of your Personal Information, we use suitable, industry-standard physical, electronic, and managerial procedures to safeguard and secure the Personal Information that we collect via the Site.

Correcting Your Personal Information

You may request details about your Personal Information that Sorbothane, Inc. holds by emailing us at If you believe that any of your Personal Information is incorrect or incomplete, please email us at the foregoing email address to request correction. Upon receipt of your email, we will correct any of your Personal Information found to be incorrect.

Analytics Services

Sorbothane, Inc. collects information through cookies and other similar technologies. We may use third parties to provide advertisements for other websites that may be of interest to you, based on Information collected about your use of our Site and other websites. To do this, these Sorbothane, Inc. and/or these third parties may place or recognize a unique cookie on your browser, which may include without limitation the use of pixel tags and/or web beacons. You can choose to accept or decline cookies; most browsers automatically accept cookies unless you modify settings to decline them. However, declining to accept cookies may prevent you from taking full advantage of the Site. Further, Sorbothane, Inc. does not recognize automated browser signals regarding tracking mechanisms, which may include “do not track” instructions.

Sorbothane, Inc. also uses web analytics services, which currently include without limitation Google Analytics, and Crazy Egg and Mouseflow analytics. Although we currently use the foregoing analytics services providers, Sorbothane, Inc. reserves its right, within its sole discretion, to change analytics services providers, or to add additional analytics services providers, without notice to you.

Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies and similar technologies to track and report website traffic. The Information generated, including your shortened IP address, is transmitted to Google. This information is used to evaluate users’ use of the domain, compile statistical reports on domain activity, and provide other services related to the site and internet use. Google may also collect information about users’ use of other websites.

The information generated from Google Analytics is used only to improve the Site. Google Analytics collects only the IP address assigned to you on the date you visit the Site, rather than your name or other Personal Information. We do not combine the Information collected through the use of Google Analytics with your Personal Information. Google’s ability to use and share Information collected by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Use (as amended for government websites) and the Google privacy policy, which are available at You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. You may also opt out of Google Analytics.

The Site uses CrazyEgg tracking to obtain information on how users are interacting with specific Sorbothane, Inc. web pages. This allows Sorbothane, Inc. to evaluate and, if necessary or beneficial, to modify its Site to improve value and usability. The data CrazyEgg collects includes information about how users navigate around a web page and a list of the most commonly clicked links on a specific web page. CrazyEgg does not collect Personal Information. Crazy Egg’s ability to use and share Information collected by Crazy Egg about your visits to the Site is restricted by the Crazy Egg Terms of Use and privacy policy, which are available at You may also opt out of CrazyEgg.

The Site also uses Mouseflow web analytics service. This service may record mouse clicks, mouse movements, scrolling activity, and any text you type in the Site, except text in password fields. Mouseflow does not collect Personal Information that you do not voluntarily enter the Site. Mouseflow does not track your browsing habits across other websites or text input into password fields. For more information, see Mouseflow’s privacy policy at You may also opt out of Mouseflow.

Remarketing Services

This Site uses Google AdWords, Facebook, and Bing Remarketing Services to advertise on third-party websites (including the networks of Google, Facebook, Bing and Yahoo!) to previous users of our Site. This could mean that we advertise to previous users who haven’t completed a task on our Site. For example, if a user fills out the contact form but does not submit it, we would then advertise to them on a search results page, or on a site within the third-party networks. Third-party vendors, including Google, Facebook, and Bing, use cookies to serve ads based on a user’s past visits to the Sorbothane, Inc. Site. Of course, any data collected will be used in accordance with this Privacy Policy and any applicable third-party privacy policies.

Sorbothane, Inc. currently uses Google AdWords, Facebook, and Bing Remarketing Services as remarketing services providers. Sorbothane, Inc. reserves its right, within its sole discretion, to change remarketing services providers, or to add additional remarketing services providers, without notice to you.

You can set preferences for how Google advertises to you using the Google Ads Settings page. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.

You can set preferences for how Facebook advertises to you or opt out in your browser or device settings.

To opt out of Bing or another third party, you may use the NAI opt-out tool here, which will allow you to opt out of targeted ads from NAI-approved member companies. The advertisers we use are members of the Network Advertising Initiative (NAI) and adhere to the NAI Code of Conduct.

This website may contain links to other websites. Sorbothane, Inc. is not responsible for the privacy practices or the content of such websites. Upon leaving this website, you are subject to the privacy policy of the new site.

If you feel that this site is not following its stated information policy, you may contact us at the above address or phone number, or contact the Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357), or electronically using the FTC Complaint Assistant.